Warranty, repairs and spares
Our Rab Promise is designed to bring you the longest and most rewarding experience possible from your jacket, sleeping bag or pack. As the original owner, if your item should fail due to a manufacturing defect during its usable lifetime, we will step in and make it right - and if it falls outside of the warranty's terms, relax. You still get full access to the specialist expertise of our in-house Service Centre.
If you would like to return an item under our Rab Promise please complete our online Service Centre Request Form and we will come back to you swiftly with a resolution.
If the Spare part or Repair you require is not listed, please then contact us using the Service Centre Request Form and we will see what we can offer, (please do check first, otherwise you may only be redirected back to the Service Centre)
Please do not send your item back to us without following the above Service Request. Any items received without a Rab Service Centre generated returns label will not be processed.