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Magda, UK Office

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Latest activity by Magda, UK Office
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    Magda, UK Office created an article,

    AMI Members form

       

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    Magda, UK Office created an article,

    Can I drop my item off? I live locally

    Yes, you can drop your item off at our onsite Factory Outlet during our normal opening hours, these are between 12:30 and 7:00 pm Wednesdays and Thursdays only. We will still need you to complete o...

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    Magda, UK Office created an article,

    Can I pay for my repair over the phone?

    If you do wish to call us to take payment then we can do so, the best way to do this would be to call our customer service team on 01773 601870 who can then take your card details over the phone.

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    Magda, UK Office created an article,

    How do I pay for my repair?

    Once a repair has been completed we will send you an invoice via email. This invoice can be paid via card or via PayPal through a link within the invoice.

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    Magda, UK Office created an article,

    Do I have to pay to return my item for warranty and repair?

    Yes, we do not refund any postal charges for items that are returned for warranty and repair. We do, however, cover the postage back to you if the item is deemed to be faulty and if it was sent to ...

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    Magda, UK Office created an article,

    Where do I send my item for warranty?

    In the unfortunate event that you find a manufacturing fault with your item and would like it to be inspected under warranty, please fill out our warranty form. In the form please also attach some ...

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    Magda, UK Office created an article,

    What does lifetime warranty mean?

    Our lifetime warranty is a promise that we make to yourselves. This promise ensures that should your item ever fail due to a manufacturing defect then we will repair or replace the item (at our dis...

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    Magda, UK Office created an article,

    What is covered by our warranty policy?

    Our warranty policy covers you and your products against any manufacturing defects that may arise during its usable lifetime. Whilst we have great confidence in our products, if you do feel that yo...

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    Magda, UK Office created an article,

    How long does it take to have my item repaired?

    While we always strive to reduce the waiting time by as much as we can, our first priority is to ensure the repair is done to the highest standards possible and this can sometimes take a lot of tim...

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    Magda, UK Office created an article,

    How much will my repair cost?

    The cost of any repair is quite subjective, depending on the necessary work to be carried out. When you complete a Repairs Form you can either authorise a repair up to a certain value or you can re...