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Magda

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Latest activity by Magda
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    Magda created an article,

    Product Registration

    Make the most of your kit. Register your Rab product today to benefit from more efficient support and receive updates on how to make the most of your purchase. All Rab garments have a guarantee tha...

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    Magda created an article,

    I have washed my down jacket but it doesn’t look alright.

    Washing down-filled items is a long and time-consuming process so we would always recommend having your down item washed professionally. We offer an in-house Rab Wash Service if you would like us t...

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    Magda created an article,

    AMI Members form

       

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    Magda created an article,

    Can I drop my item off for repair? I live locally

    Yes, you can drop your item off at our onsite Factory Outlet during our normal opening hours, these are between 12:30 and 7:00 pm Wednesdays and Thursdays only. We will still need you to complete o...

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    Magda created an article,

    How do I pay for my repair?

    Once a repair has been completed we will send you an invoice via email. This invoice can be paid via card or via PayPal through a link within the invoice.

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    Magda created an article,

    Do I have to pay to return my item for warranty and repair?

    Yes, we do not refund any postal charges for items that are returned for warranty and repair. We do, however, cover the postage back to you if the item is deemed to be faulty and if it was sent to ...

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    Magda created an article,

    Where do I send my item for warranty?

    In the unfortunate event that you find a manufacturing fault with your item and would like it to be inspected under warranty, please fill out our warranty form. In the form please also attach some ...

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    Magda created an article,

    What does lifetime warranty mean?

    Our lifetime warranty is a promise that we make to yourselves. This promise ensures that should your item ever fail due to a manufacturing defect then we will repair or replace the item (at our dis...

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    Magda created an article,

    What is covered by our warranty policy?

    Our warranty policy covers you and your products against any manufacturing defects that may arise during its usable lifetime. Whilst we have great confidence in our products, if you do feel that yo...

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    Magda created an article,

    How long does it take to have my item repaired?

    While we always strive to reduce the waiting time by as much as we can, our first priority is to ensure the repair is done to the highest standards possible and this can sometimes take a lot of tim...