Service Centre Orders for Repair and/or Wash
Please note our current turnaround time is around 4 weeks from receipt of your item. We currently still have a small backlog from the Royal Mail industrial action before Christmas and are processing items in order of arrival.
Our Service Centre offers you the chance to maintain and extend the life of your Rab kit. It’s the best thing for the planet, and for your wallet.
So you have purchased a wash or repair from our website, what happens next?
1) DO NOT SEND YOUR ITEM BACK TO US YET.
In the next couple of days Royal Mail will deliver to you a Service Centre care card with all of your contact and order details on it and two return labels.
2) Please take this opportunity to add any supporting information to the care card that may help us identify where damage is located or to assist us in not missing anything that you would like to bring to our attention.
3) Place your return item and the completed care card in suitable packaging and ensure that it is secure enough to make it back to us, but not so secure that we cannot open it without causing additional damage to what is inside. We are always keen to encourage re-use of previously used packaging that you would otherwise throw away.
4) Add the provided Royal Mail returns label and the barcode identification label clearly to the outside of the package. Not adding the identification label may result in unnecessary delays in processing your order.
5) Drop the parcel off at your nearest Post Office or Priority Post Box. To locate your closest drop off point, please use this link or QR code:
6) Once we receive your package we will service your item and return it to the shipping address shown on your original order. If we need to contact you about anything we will use the contact details you provided us with at the point you placed the order.
Need to contact us?
If you need assistance with sending your order back to us please call our Customer Services team on Tel. 0800 808 5392 quoting your order number.
If you have a problem with a completed service please email our Service Centre team at email@example.com again quoting your order number.
Note that our current turnaround time is around 4 weeks.
Please do not chase us for an update on the whereabouts of your order unless it is overdue.