How long does it take to have my item repaired?

Our current turnaround is 10 working days from receipt.

We know you want to get your kit back as soon as possible to use on your next adventure and therefore we will always do our utmost to be as quick as we can. However, a quality repair can take time and at certain times of year demand for our services may mean that our turnaround time is slower than we would like.

Bookmark this page, or visit the Service Centre repair pages to see our current turnaround time.

Top Tip: We are quieter during the summer months so if your repair isn't urgent then hold off to the warmer months when we can get it back to you quicker!

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