Online Returns

Exchanges

We do not currently offer exchanges. Please return your item for a refund and pop a new order through online.

Online Returns

If you change your mind about an item and wish to return it, you may do so within 45 days for full credit (excluding carriage costs).

To qualify for a credit in full, the item must be in an unused resaleable condition with all tags intact.

We reserve the right to reduce the credit amount if items are returned in a non-saleable condition.  For hygiene reasons we will not accept returns on underwear unless they were received in error.

Do you offer FOC Returns?

We do not offer free returns. We feel this encourages unconsidered multiple purchases, which are often returned soiled or damaged. This creates unnecessary cleaning and repair processes, increasing the environmental impact and requiring us to seek an alternative sales outlet for these items.

We ensure that 100% of items returned to us are resold or given a second life.

We do understand that returns are sometimes necessary and want to ensure that you are satisfied with your purchase. So, we offer a subsidized next-day, insured return service operated by our preferred courier partner DPD. DPD has an ambitious plan to deliver more sustainable deliveries which align with our own ambitions https://green.dpd.co.uk/.

This next day returns service costs £4.00, of which 50% will be donated by us, to an Outdoors charity based in the UK.

For 2021/22 our chosen charity partner is Outward Bound Trust whose mission is to inspire young people through outdoor activities. You can find out more about their work at https://www.outwardbound.org.uk/

Ready to return your order

If you know your order number please click here to be taken directly to our Returns Portal

Alternatively, if you have registered an account, you can visit your Account page on the Rab website and begin the process there:

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Click on the order you would like to return:

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Click Return My Order and follow the instructions:

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Not ordered from us?

If you purchased your Rab product from one of our retailers, you entered a contract of sale with them. Therefore you will need to contact them to return your order. Each retailer will have its own returns policies so please check directly with them regarding this. 

Something wrong with your product?

It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials.

If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They will have a procedure in place to ensure that your issue is quickly resolved.

If you purchased the item from us or it has been over a year, please submit a Service Request form and we will look to rectify the issue for you.

Our Rab Promise is in addition to your standard legal rights.

Return under the Consumer Contracts Regulations

Under the Consumer Contracts Regulations, you have the legal right to return a product to us even if it doesn’t meet the requirements for a return under our standard returns policy (though underwear is still excluded).

However, if you have handled the product in any way beyond the way that is reasonably necessary for you to examine it (ie, beyond what you might do if you were examining it in a shop), we may make a reasonable deduction from the refund to cover any loss in value of the product as a result.

Unlike our standard returns policy, you must let us know within 14 days of receiving your order if you want to cancel in accordance with the Regulations, and you must then return the product within 14 days of cancellation. We will refund you in full for the price you paid for the returned product within 14 days of us receiving it from you (or of you providing evidence you have returned it).

All other provisions of our standard returns policy will apply to a return under the Consumer Contract Regulations (including the returns address, your responsibility for the cost of return postage and any loss or damage in transit and our policy on not refunding fees for premium delivery options).

 

 

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