Online Returns

Online Returns

Due to the current lockdown, we have expended our returns policy to 90 days. This time extension applies to orders placed from the 15th of November 2020. 

We ask that products are unworn, with their tags attached. Unfortunately, we don't accept returned underwear unless it was received damaged or is faulty.

To return your order, peel off the sticky label on your invoice, and stick to the outside of your package. Then pop into your closest Post Office (or preferred alternative courier) to send to us. We recommend using an insured and signed for service to ensure you know where your return is.

Please post returns to:

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Rab® can't be held responsible for return items lost in transit.

Exchanges

We don't offer exchanges. Please return your item for a refund and pop a new order through online.

Not ordered from us?

If you've bought your Rab product from one of our retailers, you'll have to head back to them to return your order. You entered a contract of sale with them and they'll be able to refund your purchase if you no longer want it.

Something wrong with your product?

It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship and/or materials.

If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They have a procedure in place with us to make sure we can quickly fix and resolve and issues.

Has it been over a year? please visit our After Care & Repairs page

 

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