When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore, we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle-free service.
All Rab® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion. To make a warranty claim, please fill out the form below.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of an accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. In these instances, we do offer an in-house repairs service and would recommend contacting our Service Centre by filling out the form HERE.
Customers are responsible for shipping items to Rab®. We will then cover the shipping costs back to yourself if the item is deemed to be faulty.
Below, you will find a step by step guide to our Repair Service process. Once you get familiar with the procedure, please fill out the form which you will find at the bottom of the page.
If you are based in the EU (except the UK), please click HERE and fill out the EU Warranty Form.
Warranty Returns Form
Please note that our current turnaround is 2-3 weeks.
Please note that due to the high volume of requests we cannot guarantee that your item will be back with you before Christmas. If you need it during the festive season, we would recommend you wait and submit a form in the new year.