When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore, we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle free service.
All Rab® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion. To make a warranty claim, please fill out the form below.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. In these instances, we do offer an in-house repairs service and would recommend contacting our Service Centre by filling out the form HERE.
Customers are responsible for shipping items to Rab® and we will cover the return shipping costs of all items deemed to be faulty.
Please note that we are currently operating on a three to four week turnaround and due to this, we are unable to guarantee that your item will be back with you before our Christmas shut down on the 22nd December. We will continue processing items when we arrive back on the 2nd January.